Shipping & Returns

Shipping Option

1. All products on website are Shipping Fee EXLCUDED.  Buyers have to pay for the shipping fee and exact shipping fee can only be confirmed after final product is released.
SHIPPING METHOD
  • EMS (ETA 7-15days) 
  • China Post Air (ETA 15days) 
  • China Post SAL (ETA 30days) 
  • China Post SEA (ETA 70days)
  • UPS/Fedex Fast SEA to US country (ETA 45days) 
  • Railway Tax Free to Europe country (ETA 45days)
2. Buyer need to inform us if you wish to use China Post SEA which we do not recommended.
3. Buyer no need to pay for shipping fee on deposit phase.  Shipping fee will be invoice to you when the product is ready to ship!
4. The Collectibles Club is NOT responsible for any custom clearance fees, import duties or taxes that would occur during the custom clearance (Except Railway) . Kindly contact your local customs office for more information.

Shipping Damages

1. The Collectibles Club is NOT liable for any damages that caused during transit. As many unforeseen circumstance may happens during transit that is totally out of our control but we can ensure that all statues are well packed and its shipped out in good condition.
2. No compensation will be given from shipping company in any course unless it has obvious serious damage on the outer box or item has lost. 

Returns Policy

1. We do not accept any returns in any case. If the statue is broken or partly broken that cannot be fix, we would try our best to help you to contact the studio and get replacement parts for it. Bear in mind some of the studio might have replacement parts for you but some do not. 
2. If there is major broken on statue, we will deal with studio either send it back to factory and repair or request a fair compensation for you to repair in local shop. Bear in mind some of the studio will not compensate for you in any course but some studio will have some compensate for you. We CAN'T do anything if studio refuse to compensate.
4. Any other matters that didn't mention or need extra take care may also contact us via facebook or email to thecollectiblesclub@gmail.com
MORE INFORMATION 
WHY US?
Because we are flexible. We are flexible in everything to meet your needs! We would help you in every way we could to get what you want and what you love! So do not hesitate to chat with us, we will always try to help you and that's why we are here! 
Its statue that matters. Cheers
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